Mining the My Fishbowl Module

The My Fishbowl module has a wealth of information about your account with Fishbowl, including your support contract, contact information, purchases, and report requests. There are four categories in the My Fishbowl module:

• Contract
• Company
• Products
• Tickets

Let’s delve into each one.

Contract

In this section, you’ll find information about your:

• Account name
• Support expiration date
• Remaining days
• Account sales executive
• Number of users purchased
• Available training hours

Not only can you see this information, but you can renew your support contract and purchase additional training hours. You’ll also see the status of your requests for custom reports, whether they’re open or closed.

Company

This is a nice, simple section. It displays your company’s billing and shipping addresses, as well as your list of contacts, including their titles and phone numbers. And you can edit existing contacts and/or add new ones at your discretion.

Products

There are numerous ancillary products and plugins that are available to be purchased for Fishbowl Manufacturing and Fishbowl Warehouse. For a list of plugins, visit the Fishbowl Plugins page. It is huge.

Tickets

A new ticket is generated every time you contact the Fishbowl Support team. You can see open and closed tickets in this section and also discover when they were created and the results. This is the last module in the General module group. We’ll continue next week with an overview of the Materials module group.